Ratings & Reviews

Click on the button below to see reviews from some of our satisfied customers.

"We have used Carpet Factory Outlet, Transit Road, exclusively for years and have been very satisfied. Mike Matysiak's product knowledge and customer service is outstanding. I highly recommend this store for your flooring needs."

"Carpet Factory Outlet gets 5 stars out of 5 across the board! The most awesome experience ever! They have by far the best prices and the quality of the installation is flawless! Their customer service is courteous, polite and highly professional. I'm an out of state real estate investor and the whole transaction was done over the phone and via email in less than 1 week. I'm beyond impressed! I will recommend Carpet Factory Outlet to all my friends in Buffalo and surroundings for their carpet needs."

"My husband and I love our new carpeting. Jordan was wonderful and he guided us in the right direction when picking out designs and colors. The quality of all the carpets is excellent. Delivery and installation were great. We will definitely order from Carpet Factory Outlet again!!"

"I am extremely happy with my new carpet! The salesperson listened to what I was looking for and directed me to exactly what I wanted. The entire process was very easy. I was able to have the new carpet installed just a few days after I picked it. The installation team was both efficient and neat. I will definitely return to look for carpet for other rooms in my house."

"i have been dealing with Carpet Factory Outlet for many years. Ike Gradfolph has always been my salesman. you can not get a better product, and better price anywhere. i give them all my business!!"

"Ike Gradolph was fantastic! Incredibly knowledgeable and very friendly. The store selection was very impressive and Ike was able to suggest various material for my specific price range. Their carpet selection was great, but I am much more interested in hard surfaces which I was happy to see they have more than ample options. I will not be returning to Home Depot or Lowes again for flooring. The number of product available and the way they stand behind their product in having control over their installers makes it a seamless transition! Five stars all day long!"

"I had a great experience with Carpet Factory Outlet! I walked into the store a few days after purchasing a new home that needed immediate carpet replacement. Jordan helped me pick out a few options and then stopped over to our house on his way to work the next morning to give us an estimate. Jordan helped us pick out the perfect carpet at the right price, and even made a few suggestions that worked great for our new home. The carpet was installed within a week and we couldn't be happier with it! Would absolutely recommend Carpet Factory Outlet to my friends and family."

"This is the third time we've worked with carpet factory outlet and we are so pleased! Thank you to everyone we worked with. They were flexible with when we closed and we were able to change the date of the carpet install with short notice so we could do it right after our closing date. The carpet is beautiful and it was done wonderfully. The guys were great and worked so fast for such a big job! We will definitely refer family/friends and go back there in the future."